Welcome to Shops of Pakistan Online Shopping Store!
At Shops of Pakistan, we are dedicated to providing our customers with high-quality products and exceptional service. We understand that sometimes a purchase may not meet your expectations, and we have developed this comprehensive Refund Policy to ensure a fair and transparent process for all parties involved.
Shops of Pakistan operates as a multi-vendor marketplace where independent vendors sell their products through our platform. While we facilitate transactions and provide the platform, individual vendors are responsible for their product quality and fulfillment.
All refund requests are processed in collaboration with the respective vendor to ensure the best possible resolution for our customers.
Customers may request refunds within 7 days of receiving their order, provided all eligibility conditions are met.
Digital products and downloadable content are eligible for refund within 24 hours of purchase if the product is defective or not as described.
Items must be returned in their original condition, unused, undamaged, and in original packaging with all tags and labels intact.
Some products may have specific return conditions due to hygiene, safety, or legal requirements.
Products that arrive damaged, broken, or malfunctioning are eligible for full refund or replacement.
If you receive an item different from what you ordered, we will arrange a full refund or correct replacement.
Items that substantially differ from their product description or images may qualify for refund.
If your order is not delivered within the estimated timeframe and cannot be traced, you are eligible for a full refund.
Items damaged during transit will be refunded or replaced at no additional cost to the customer.
Food items, fresh products, and perishable goods cannot be returned for hygiene and safety reasons.
Cosmetics, skincare products, and personal hygiene items are non-returnable once opened.
Made-to-order, customized, or personalized items cannot be returned unless they arrive defective.
Digital products that have been successfully downloaded and accessed are generally non-refundable unless defective.
Contact our customer support team within the eligible timeframe with your order number and reason for refund.
Provide clear photos of the product (if applicable), original packaging, and any supporting documentation for your refund claim.
We will notify the respective vendor and work together to evaluate your refund request.
Refund requests are typically reviewed within 2-3 business days of submission.
You will receive updates on your refund status via email and through your account dashboard.
All returns must be authorized before shipping items back to vendors. Unauthorized returns may not be processed.
Detailed return instructions, including shipping address and packaging requirements, will be provided upon approval.
We cover return shipping costs for defective, damaged, or incorrectly sent items.
Customers are responsible for return shipping costs for non-defective items, unless otherwise specified by the vendor.
Refunds are typically processed to the original payment method used for the purchase.
In some cases, refunds may be issued as store credit or through alternative payment methods as agreed upon.
Once approved, refunds are processed within 3-5 business days.
Credit card refunds may take 5-10 business days to appear on your statement.
Digital wallet refunds are typically processed within 1-3 business days.
Items returned in used condition or with missing components may be subject to partial refunds.
Certain categories may be subject to restocking fees as determined by individual vendors.
All applicable fees will be clearly communicated before processing any partial refund.
Subject to availability, customers may exchange items for different sizes or colors within the return window.
Customers may pay the difference to upgrade to a higher-value item during the exchange process.
For defective items, we prioritize sending direct replacements when available.
All replacement items undergo additional quality checks before shipment.
International refunds are subject to currency conversion rates at the time of processing.
Customers are responsible for any customs duties or taxes incurred during return shipping.
International refunds may require additional processing time due to cross-border banking procedures.
Some vendors may have additional or more generous refund policies than our standard terms.
Vendor-specific policies are displayed on product pages and communicated during the purchase process.
In some cases, customers may need to communicate directly with vendors for specialized products or services.
Our customer support team will mediate between customers and vendors to reach fair resolutions.
Unresolved disputes may be escalated to senior management for final determination.
Customers may also seek resolution through relevant consumer protection agencies if internal processes are exhausted.
We employ systems to detect patterns of refund abuse or fraudulent claims.
Accounts with unusual refund patterns may be subject to additional verification procedures.
Customers who abuse our refund policy may face account restrictions or termination.
This Refund Policy is reviewed regularly and may be updated to reflect changes in our services or legal requirements.
Significant policy changes will be communicated through email notifications and platform announcements.
Policy changes typically apply to orders placed after the update date, with existing orders governed by the policy in effect at the time of purchase.
For all refund-related inquiries and requests, please contact us through:
📧 Email: contact@shopsofpakistan.com
📱 Phone: +92 332 4186 081
🌐 Website: www.shopsofpakistan.com